Legal
Refund Policy
Last updated: September 2026
1. Project-Based Services
Deposits paid to initiate project-based work are non-refundable as they secure timeline and resources. Refunds for work in progress are evaluated on a case-by-case basis, based on the percentage of work completed.
2. Monthly Retainer Services
Monthly retainer services may be cancelled with 30 days written notice. No refunds are provided for the current billing period. Cancellation takes effect at the end of the notice period.
3. Productized Services
For digital products and packages purchased through our website, refunds are available within 7 days of purchase if the service has not commenced. Once onboarding has begun, no refund is available.
4. Exceptional Circumstances
In exceptional circumstances, Pixel Ignite may offer partial refunds, service credits, or alternative resolutions at our discretion. Contact hello@pixel-ignite.com to discuss your situation.
5. How to Request a Refund
To request a refund, email hello@pixel-ignite.com with your order reference, the reason for the request, and any supporting information. We will respond within 5 business days.
Questions about this policy? Contact us at hello@pixel-ignite.com